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At FitsMatter (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a purchase, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
When you shop with FitsMatter or contact us, we may collect information including:
Full name
Email address
Phone number
Shipping and billing addresses
Order information
Payment details (we do not store your complete card information)
Account preferences
Customer support inquiries and messages
If you choose to subscribe, we may also send you promotional emails, SMS, or WhatsApp messages. You can opt out of marketing communications at any time.
When you browse our website, we may automatically collect certain information such as:
IP address
Browser type and device information
Pages visited and browsing activity
Date and time of your visit
Referring and exit pages
We use cookies and similar technologies to improve website performance, analyze traffic, and enhance your shopping experience. You can disable cookies through your browser settings, although some features of the website may not function properly.
We use your information to:
Process and deliver your orders
Manage your account and order history
Respond to customer support requests
Process returns, exchanges, and refunds
Improve our products, website, and customer experience
Send order updates and service-related notifications
Send promotional offers and marketing communications (only with your consent)
Detect fraud and protect our customers
Comply with legal and regulatory obligations
We respect your privacy and do not sell your personal information.
Your information may be shared with trusted third-party service providers, including:
Payment processors
Shipping and courier partners
Website hosting and e-commerce platforms
Customer support providers
Marketing and analytics partners where permitted by law
We may also disclose information when required by law or during business transactions such as mergers, acquisitions, or the sale of business assets.
All third parties are expected to handle your information securely and only for authorized purposes.
Our website uses cookies to:
Remember your preferences
Improve website functionality
Analyze website traffic
Personalize your shopping experience
You may choose to disable cookies through your browser settings at any time.
Our website may contain links to third-party websites. FitsMatter is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.
FitsMatter does not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately so we can remove the information.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, misuse, or loss.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
We retain your personal information only for as long as necessary to:
Complete your orders
Provide customer support
Meet legal, accounting, and tax obligations
Resolve disputes
Enforce our agreements
Depending on your location, you may have the right to:
Access the personal information we hold about you
Correct inaccurate information
Request deletion of your personal data
Restrict or object to certain data processing
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
Your information may be processed or stored in countries outside your place of residence. Where applicable, we take appropriate measures to ensure your personal information remains protected.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.
We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us.
FitsMatter
Email: info@fitsmatter.pk
Phone: +92 XXX XXX XXXX
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (PKT)
